Well, I didn't say what I did the other day because I didn't want to come off ... you know ... bitchy. But since quite a few of you asked/mentioned it, here's the story.
I bought the iron because I saw it demo-ed at a Trade Show. I was sold on two main features - the iron could go thru 4 layers of fabric easily and it WOULD NOT SCORCH. EVER.
That 4 layers of fabric? As in you can press pants without flipping them over? Yeah, I call B^$# S@*& on that one! (Sorry, residual potty mouth from last week.) It won't even go thru 2 layers! I'm sure the pants used to demo that feature were made of the loosest linen weave on the planet. I'm embarrassed to admit I fell for it.
And my poor husband irons his shirts and pants inside out because he doesn't like getting that shiny scorch marks on his clothes. (Yes, you read that right ... I'm coming clean here admitting I don't iron my husband's clothes. I don't really iron ANYone's clothes ... unless it's for a piano recital or something. I avoid buying clothes that require ironing.)
Oh, and it MUST have auto-shutoff ... I'm not allowed to own an iron that doesn't have auto-shutoff. I NEVER remember to turn off my iron. When I'm making something I never know when the last time I use it is gonna be.
So. I bought the iron. For $160. Crazy, right? I know. I don't normally spend that kind of money on things. However ...
We were both very disappointed with it because it didn't go thru 4 layers (I was hoping it would cut down my yardage pressing time). But I'd been looking for a new iron because my old one had started scorching my precious work and it was making me paranoid. And at least the iron seemed to be holding up on THAT promise. (Oh sweet irony!)
About a month after we got it, the auto-shutoff started malfunctioning. My husband would go to press his clothes in the morning and find the iron had been on ALL NIGHT!!! But it was past the 30 satisfaction guarantee and when I called they told me I shouldn't be relying on the auto-shutoff anyways. I should be UNPLUGGING IT AFTER EVERY USE.
Seriously? Who DOES that? (If you do, please don't take offence!)
Well, last week I was using the iron and it made a few horribly scary popping/snapping sounds ... then I could smell electrical burning ... then it started cooling down.
I took it to the office of the company that demoed the product. Turned out the control panel was fried ... and rare but known defect of this iron. They wouldn't give me my money back, but they replaced it. I wasn't totally happy about that, but at least I'd have an iron that worked. Or so I thought.
The next day I was using it for all of about 10 minutes when the scorch happened. I was pissed. So I went back. First I was accused of not knowing how to USE an iron (I assure you I've never tried to make waffles or play golf with one!) and then I was insulted because the woman had the nerve to doubt my word the fabric was 100% cotton. She was trying to blame me for having the iron too hot for the fabric. (More inside my head swearing ... ) She even went so far as to call her demo lady on the phone whom she described as an "expert quilter". This expert quilter had never heard of Lecien or Robert Kaufman fabric. 'Nuff said.
In the end I got a full refund. After which I drove straight to the nearest hardware store and bought a really pretty T-Fal ... FOR LESS THAN HALF THE PRICE ('cause it was on sale)!!!
So there you have it ... all the gory details. Thank you for letting me vent. I hope you don't think less of me for being ... unkind. But I will fight for my rights if a product doesn't work as promised ... and costs a small fortune. And I don't appreciate being insulted or talked down to. I never used to be brave enough to stand up for myself ... but I am now!
I agree with the many of you that when it comes to irons and quilting, cheaper is better ... sadly, we seem forced to accept this little appliance is now made to be "disposable". Shame, really. I don't like to be wasteful. But some things just aren't made well. Why is that, I wonder? I mean, if they can put a man on the moon for heavens sake - and that was like over FORTY YEARS AGO - why haven't they figured out how to make a good iron that lasts? Is that really too much to ask?